Neuroverse Kids Privacy Policy

Effective Date: July 01, 2025
Reviewed Annually

Neuroverse Kids is committed to protecting the privacy and confidentiality of our clients, families, staff, and stakeholders. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS Practice Standards.

What Information We Collect

We may collect the following types of information:

Personal details: Name, date of birth, address, contact details
Health and disability information: Diagnoses, reports, therapy goals, assessments, and session notes
NDIS-related details: Plan management type, funding information, support coordinators
Family/support network details: Names, contact info, relationships to participant
Administrative information: Billing, invoicing, attendance, and communication history
Media consent: Photos or videos (if consent is provided)

How We Collect Information

We collect information through:

Intake forms, referrals, service agreements
Therapy sessions and assessments
Phone calls, emails, or in-person discussions
Other service providers or health professionals (with your consent)

Why We Collect This Information

We use this information to:

Provide safe, appropriate, and high-quality allied health services
Communicate with families, support coordinators, and other stakeholders
Comply with legal, clinical, and funding requirements (e.g. NDIS)
Manage internal operations, quality assurance, and service improvement
With consent, use de-identified data for training or promotional purposes

Storage and Security

We store your data securely using:

Encrypted digital platforms (e.g. SPLOSE)
Password-protected systems
Confidential file management practices

Only authorised staff have access to your personal information.

Sharing Your Information

We may share your information:

With other providers or health professionals involved in your care (with consent)
With the NDIS or other government agencies as required by law
In situations where there is a risk of harm to yourself or others (duty of care)

We will always seek your consent before sharing information unless legally required otherwise.

Accessing or Updating Your Information

You have the right to:

Access the personal information we hold about you
Request corrections if you believe it is inaccurate or incomplete

To do so, please email us at: Empower@neuroversekids.com.au

Feedback or Complaints

If you have concerns about how your information is handled:

Contact our team at Empower@neuroversekids.com.au
If unresolved, you can escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Changes to This Policy

We review and update this policy annually or when required by legislation. The most current version is always available upon request.